|Certain items are restricted or prohibited for carriage, including:• 4 - Luggage Procedures and Policy:• The ID card and the disability identification card must be available||The size of the stitch piece should be appropriate for the size of the storeroom in the bus and according to the following dimensions 50 cm width - 90 cm length - 40 cm height|
|Not allowing anyone to ride the bus without wearing the mask and gloves during the trip||Ensure that you have the necessary documents while using any of SAPTCO buses:• Tickets are valid for six months from the date of purchase|
6 - Travel for customers with special needs:• The special needs case must be allow them to travel and sit on the bus seats.
|Customers with special needs must travel with a companion, in simple situations they can travel unaccompanied||Travel of facilities is not permitted without the travel of the passport holder|
|The weight limit is 75kgs per passenger for trips within KSA and 50kgs for international trips||Refund Requests which applied from SAPTCO website, can take 5 business days to be processed|
SAPTCO and its agents are not responsible for any loss as a result of customers having incorrect travel documents.11